Service level agreement
The standard time the ministry commits to for each service, and when you are entitled to ask.
Draft: The timings below are proposed in the digital-transformation papers and become binding once adopted by ministerial decision.
Standard timings
| Service | Category | Time (working days) |
|---|---|---|
| Athlete card and sport ID | Athletes & staff | 3 |
| Book a sports facility | Facilities | 5 |
| Youth centre activity registration | Youth | 5 |
| Volunteer at sporting events | Youth | 5 |
| Delegation travel approval | Federations | 7 |
| Federation annual calendar approval | Federations | 10 |
| Player transfer between clubs | Athletes & staff | 10 |
| Sporting event permit | Facilities | 10 |
| Sports club licence | Clubs | 15 |
| Coach and referee certification | Athletes & staff | 20 |
| Federation financial support | Federations | 30 |
A published status
Every request has a status you can see at any moment, and every step a time.
Automatic escalation
A step that overruns is escalated automatically.
A reasoned decision
A refusal comes with written reasons and what is needed to reapply.